Privacy Policy

1 – PERSONAL INFORMATION WE COLLECT

When you make a purchase on our store, as part of our sales process, we collect personal information you provide such as your full name, address, phone number, and email address.

When you browse our store, we also automatically receive your computer’s Internet protocol (IP) address to learn more about your browser and operating system for statistical purposes.

Customer Rights and Information

Clients are informed of their right to request access to, rectification or deletion of their data, restriction or objection to its processing, and data portability. Clients may also define what happens to their data upon their death. When processing is based on consent, clients may withdraw that consent at any time. Clients also have the right to file a complaint with a supervisory authority.

2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, place an order, arrange for delivery or return a purchase, we assume that you consent to our collecting it and using it for that specific purpose only.

If we ask for your personal information for another reason, such as marketing, we will ask you for your explicit consent—usually via an opt-in checkbox that is not pre-selected. You always have the option to decline.

How can I withdraw my consent?

Labubu Accessories respects the confidentiality of your data and processes it in accordance with data protection laws. You have the right to access, correct, oppose, or delete your personal information.

If, after opting in, you change your mind, you may withdraw your consent by contacting us at: contact@labubu-accessories.com

3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms and Conditions.

4 – PAYMENT

If you make your purchase through a direct payment gateway, Labubu Accessories does not store your credit card data. It is encrypted in accordance with the PCI-DSS standard. Your transaction data is stored only as long as necessary to complete the order and is deleted once finalized.

All direct payment gateways comply with PCI-DSS standards managed by the PCI Security Standards Council (including Visa, MasterCard, American Express, and Discover). These standards help ensure secure handling of credit card information.

5 – THIRD-PARTY SERVICES

Generally, third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, some providers such as payment gateways have their own privacy policies. We encourage you to read their policies to understand how your personal data will be handled.

Some third-party providers may be located in a jurisdiction different from yours or ours. For example, if you are located in Canada and your transaction is processed by a U.S.-based payment gateway, your data may be subject to U.S. laws including the Patriot Act.

Once you leave our website or are redirected to a third-party site, you are no longer governed by this Privacy Policy or our Terms of Service.

6 – DATA PROCESSING

When you place an order on our site, we use your personal data for the following purposes:

  • To update you about the status of your order or delivery
  • To respond to your inquiries about our products

We use technologies such as cookies and analytics tools to improve user experience. These may automatically collect data either by us or on our behalf. These technologies include cookies and server communication. You are not contractually obliged to provide this data, but it may affect your use of our web services.

Your personal data may also be used for marketing and personalization through web analytics (e.g., product views, traffic sources, internal searches, purchases, device tracking, retargeting campaigns).

CUSTOMER SATISFACTION SURVEY

After your purchase, we may ask you to complete a satisfaction survey or review. This is optional and used to improve customer experience.

Labubu Accessories processes your personal data for satisfaction surveys and promotional offers based on your GDPR-compliant consent (see section 9). You can withdraw your consent at any time.

7 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Credit card information is encrypted using SSL and stored with AES-256 encryption. While no method of transmission over the Internet is 100% secure, we comply with PCI-DSS requirements and follow other accepted industry standards.

8 – LINKS & COOKIES

Our site may contain links to other websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

Browsing our site may result in cookies being stored on your device. A cookie is a small file that does not identify the user but records browsing data. Refusing cookies may prevent access to certain services.

Common browser settings to block cookies:

  • Internet Explorer: Tools > Internet Options > Privacy > Block all cookies.
  • Firefox: Options > Privacy > Use custom settings > Uncheck “Accept cookies”.
  • Safari: Preferences > Privacy > Block cookies.
  • Chrome: Settings > Advanced > Privacy > Content settings > Block cookies.

Examples of cookies we use:

  • _session_id: stores session information (referrer, landing page, etc.)
  • _wordpress_visit: no data held, expires 30 minutes after last visit
  • _wordpress_uniq: counts visits per unique customer
  • cart: persists for 2 weeks to store cart info
  • _secure_session_id: session ID
  • storefront_digest: checks if visitor has access to a password-protected store

9 – YOUR GDPR RIGHTS

You can update your info at any time via your customer account. You may also contact us at contact@labubu-accessories.com.

Under GDPR, you have the following rights:

  1. Right to information: We inform you about the use, retention, and sharing of your personal data.
  2. Right to access: You can request a copy of your data. We have 1 month to respond, unless the request is excessive.
  3. Right to rectification: You may request correction of inaccurate or incomplete data.
  4. Right to erasure: You may request deletion of your data when it is no longer necessary or improperly used.
  5. Right to restrict processing: You can request limited use of your data under certain conditions.
  6. Right to data portability: You can request transfer of your data to another service provider.
  7. Right to object: You may object to processing based on legitimate interest or public authority.

Retention Period: Personal data is kept only for the time necessary to manage the customer relationship or comply with legal obligations.

10 – AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your jurisdiction and have given consent for any minor dependents to use the site.

11 – CHANGES TO THIS PRIVACY POLICY

We regularly review our Privacy Policy and reserve the right to modify it at any time. Updates will take effect immediately upon posting. If significant changes are made, we will notify you here so you’re aware of what we collect and how it’s used.

If our business is acquired or merged with another company, your information may be transferred to the new owners so we can continue selling products to you.

12 – QUESTIONS AND CONTACT

If you would like more information, please contact our privacy compliance officer at: contact@labubu-accessories.com